About us

Return and Refund Policy

1. Overview

At Crazze, we strive to provide you with high-quality fashion items. If you are not fully satisfied with your purchase, we offer a return and exchange policy within 10 days of receipt. Please read our policy carefully to understand your rights and obligations.

2. Returns

 1 Eligibility

- You may return items within 10 days of receiving your order.
- To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.
- Items that are damaged or defective can be returned within the 10-day period. 

 2 Non-Returnable Items
- Personalized or custom-made items are not eligible for returns.
- Sale or clearance items are final sale and cannot be returned.

 3 How to Initiate a Return
- Contact our customer service team at [your email address or contact form link] to request a return authorization.
- Provide your order number, the item you wish to return, and a reason for the return.
- Our team will provide you with a return shipping address and instructions.

3. Exchanges

  1 Eligibility
- Exchanges can be made for items of equal value or for a different size or color of the same item.
- Exchanges must be requested within 10 days of receiving your order.

  2 How to Initiate an Exchange**
- Follow the same procedure as for returns, and specify that you wish to exchange the item.
- You will be responsible for the return shipping cost, while the cost of shipping the exchanged item will be covered by Crazze.

 4. Refunds

 1 Refund Process
- Refunds are only processed after the defective item is received and inspected.
- Once we receive the returned defective item, we will issue a refund to the original payment method within 7-10 business days.

 2 Shipping Costs
- Original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

 5.Defective or Incorrect Items

 1 Defective Items
- If you receive a defective item, please contact us immediately at [your email address or contact form link].
- We will arrange for a return and will cover the cost of return shipping.

  2 Incorrect Items**
- If you receive an incorrect item, notify us within 10 days of receipt.
- We will arrange for the return and shipping of the correct item at no additional cost to you.

  6. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at [support@crazze.in] or whatsaap [+918368134393].